Member FAQs

Instructions on how to Cancel, Hold, or place your membership on Injury Leave are below.

Instructions on how to Cancel, Hold, or place your membership on Injury Leave are below. Additional information related to important member policies can also be found on this page. If you are unable to find what you need, please email memberservices@crossfitqueens.com

How do I place my Membership on Hold?

If a member wishes to place their membership on hold, CrossFit Queens must be notified no later than 7 days before the hold start date by submitting a Hold Request Form found on the CrossFit Queen’s website. If notification is not given within 7 days Crossfit Queens will start the hold 7 days from the submission date. Holds can be requested for 30, 60 and 90 days; for each month on hold a $20 charge in lieu of regular membership dues will be applied.

In Short – fill out the Hold Request Form, allow 7 days for processing, pay $20 in lieu of membership dues. Enjoy your time off, but not too much!

Hold Request Form

How do I cancel my membership?

If a member wishes to cancel, CrossFit Queens must be notified at the latest 1 calendar month (i.e. January 31 cancellation request is processed for a Feb 28th membership end date) before the next billing date by completing the cancellation form found on the CrossFit Queens website. If notification is not given within this time, member’s cancellation will take effect in the following billing cycle and member will remain active until the cancellation is effective. Membership must be active (not on hold) to request a cancellation.

In Short : Fill out the Membership Cancellation form 1 full calendar month before billing date.

Membership Cancellation Form

What can I do if I am Injured?

If a member is injured and unable to work out as advised by a doctor an Injury Leave is available. An Injury Leave Request Form must be submitted at the start of the Injury leave period and can not be made retroactively. The Leave will start on the 1st of the month following the request. The member’s monthly billing continues to occur while out on Leave.
When the member is ready to return an Injury Leave Return form must be submitted with a doctor’s note attached, noting the days of inactivity and clearance to return to exercise.
Members can return on the 1st of the month following the submission of the Return request. CrossFit Queens will credit the member’s account for the total number of full months of membership out on Leave.
If the member is advised not to return to group workouts, membership credit will be applied for Open Gym and the member is always able to use bikes and treadmills for physical activity.
No refunds are offered for any bills paid, including any bills paid while out on Leave.

Injury Leave Form

Return from Injury Leave Form

How do I change my membership?

Conversion
To convert membership, please enter a request and someone from member services will get back to your with the available options.

Membership Conversion Form

Semi-Private Training Member Forms

Looking for help with your Semi-Private Training Membership? Please click here to be directed to a page just for Semi-Private Training Members. If you are unable to find what you need, please email memberservices@crossfitqueens.com.

Semi-Private Training Member Forms

Other Policies

Class No Show and Late Cancellation Fee:

Failure to attend a class registered for or failure to cancel registration more than 3 hours before class time will result in a late/no show fee of $10.

Unpaid Membership:

A member will be dropped from their membership by the 21st of the month if dues remain uncollected for the current month.

Sign in:

All members and guests must register and sign in for class.

Guests and Drop In:

All non-members and guests of members should create an account prior to attending class or allow 15 min before desired class to complete sign-up. All drop-in are subject to the $25 drop in price.